FAQ

Creditinfo Central Africa is the company selected by the BEAC and authorised to establish and operate the first private regional credit information bureau in the CEMAC zone, BIC CEMAC, a world first.

The credit risk centralisation service, also known as the Credit Bureau, aims to provide credit institutions and similar bodies with financial information useful for managing the risks they face in relation to businesses and individuals. The service centralises the provision of credit-related information and scoring services. In this context, Creditinfo collects, processes and consolidates credit information provided by various financial institutions in the market via the Central Bank. This information is then compiled into a credit report and made available to credit institutions, which consult it as part of their credit approval process.

The Creditinfo Plus report is the most comprehensive report, building on the Creditinfo report with our rating information and Creditinfo Predictor. It includes credit information from credit reference agencies and details of enquiries made about a subject. It enables the customer to assess repayment capacity and view a list of repayments on previous and current loans. For credit institutions, this report serves as a risk assessment tool in the credit approval process; however, the final decision rests with them.

Your credit report contains the following information:
– Personal identification details: Surname, First name, Company name, National ID number, Company registration number, date of incorporation, occupation, etc.;
– Information about credit applications: purpose, date, amount requested, etc.;
– Information on previous enquiries made by local credit institutions;
– History of your credit agreements (current and past);
– Detailed information on each credit facility: type, amount, payments made, outstanding payments, etc.;
– History of payment defaults;
– History of negative information.

Documents required for individuals:
– A copy of the applicant’s identity document: National identity card / Residence permit for resident foreign nationals, Passport for non-resident foreign nationals
– A credit report application (PP) duly completed and signed.
– In the case of a power of attorney,
– Power of attorney for a natural person granted to your representative, clearly stating the purpose of the power of attorney as ‘obtaining the credit report, filing and following up on a data dispute with Creditinfo, signed and certified by the principal and the representative’,
– A copy of the representative’s national identity card,
– A copy of the principal’s national identity card
– A power of attorney certified by the local council.

Documents to be provided for legal entities:
– Certified true copy of the Trade and Companies Register (RC) form ‘J’ dated within the last 3 months,
– Copy of the ID card of the company director presenting themselves at Creditinfo;
– Credit report request (PM) duly completed and signed
– In the case of a power of attorney:
– Power of attorney from the legal entity granted to your representative, clearly stating the purpose of the power of attorney as ‘obtaining the credit report, filing and following up on a data dispute with Creditinfo’, signed and certified by the principal (the manager) and the representative,
– A copy of the representative’s national identity card,
– A copy of the principal’s national identity card.

Every month, all local credit institutions submit their credit data to the Central Bank, which then forwards it to Creditinfo in accordance with the applicable laws and regulations.

You can access your credit report by visiting one of the eight CEMAC credit information offices or by sending a message to our 24/7 WhatsApp chatbot service on +237 6 50 94 47 14.

Credit institutions can also access your credit report as part of the credit application process. A dedicated platform is available to them for this purpose.

You can access your credit report by visiting one of the eight CEMAC credit information offices or by sending a message to our 24/7 WhatsApp chatbot service on +237 6 50 94 47 14.

Alternatively, you can contact us by phone or email. Please note that your credit report is free once a year.

You can collect it by visiting one of the CEMAC credit information offices in person, or by authorising someone of your choice to do so on your behalf (by power of attorney).

For credit institutions, your credit report serves as a tool for analysing and assessing risk during the loan approval process. It is therefore advisable to check your credit report before submitting your loan application. This will allow you to verify the accuracy of your details in advance.

You should check your credit report regularly, for example:
– Before taking out a loan, which gives you time to check your details and ask for clarification if necessary
– If you repay a loan early,
– If an outstanding debt is settled,
– If you consolidate or refinance a loan,
– If a loan is rescheduled.

If you notice any discrepancies in your credit report, you can lodge a complaint:
– Through your credit institution,
– By visiting the Creditinfo Consumer Agency

It is a behavioural score based on information gathered about the customer’s profile;
its primary aim is to provide users with a single assessment of the counterparty, along with an explanation of the rating awarded, but also to group similar risk levels into risk categories. This score evolves according to the consumer’s behaviour (regularity of loan repayments, negative information, changes in personal details, etc. are variables that are factored into its calculation).

The risk centralisation service has obtained all the necessary authorisations, thereby complying with all legal and regulatory provisions relating to data protection.

Creditinfo does not make any decisions regarding the granting of credit. Only the credit institution can provide you with the reasons for the rejection. If you have any questions regarding a credit decision, please contact the institution in question.